From the conception of a Rolex watch to the time it leaves the workshops, every step of its development and manufacture follows a single critical requirement: quality. As a result, there is no limit on how long a Rolex watch can keep working, being handed down from one generation to the next, and living several lives. Built to last a lifetime and beyond, these timepieces are crafted to tell their own stories and become pieces of your history.
As your South West Rolex retailer, we are proud to be assisting in the sale and servicing of Rolex timepieces. In August 2022, our Michael Spiers Plymouth showroom became a Rolex Authorised Service Centre, and, in January 2025, our Exeter and Taunton showrooms also gained the accreditation.
Let an Expert Guide You
With many years between services, your watch deserves the most exacting attention. Michael Spiers is authorised to receive your watch for servicing. Since our watchmakers are trained by Rolex directly, they host the necessary knowledge and know-how to maintain your timepiece. We are at your disposal to advise you on all the technical aspects.
Servicing your Rolex through Michael Spiers
Through Michael Spiers, you can access the worldwide network of Rolex-trained watchmakers. Our South West based watchmaking experts are Rolex-trained and certified, ensuring that your timepiece will receive the highest quality of craftsmanship. We follow the Rolex Service Procedure, designed to ensure that every timepiece leaving a Rolex workshop complies with its original functional and aesthetic specifications.
Related: Michael Spiers is Awarded Rolex Authorised Service Centre Status for Two More of its Showrooms
Our Plymouth Rolex Servicing Experts
Alex and Marco
With a combined wealth of experience and passion for horology, Alex and Marco are our esteemed watchmakers at Michael Spiers, each bringing a unique depth of expertise to the Rolex service team.
Alex, a Rolex-trained watchmaker, has been honing his craft since 2007 and has been part of our Michael Spiers since October 2021. He specialises in movement servicing, and greatly admires the precise engineering of a Rolex timepiece.
Marco, who began his watchmaking career in 1995, joined the team in June this year. Deeply fascinated by the complexity of mechanical movements, he finds immense satisfaction in the moment a watch is restored to perfect timekeeping. Together, Alex and Marco exemplify the meticulous craftsmanship and dedication synonymous with the Rolex name.
The Rolex Service Procedure
The Rolex Service Procedure is designed to ensure that every timepiece leaving a Rolex workshop complies with its original functional and aesthetic specifications. Each movement is completely overhauled and each case and bracelet is meticulously refinished to restore its lustre. Timekeeping accuracy and waterproofness are rigorously tested to guarantee the level of quality and reliability you naturally expect from a Rolex watch.
The two-year Service Guarantee
After a complete service, your Rolex is covered by a two-year Service Guarantee. This guarantee excludes any damage or deterioration that results from an accident or from mishandling of the watch. Any intervention by a non-Rolex-authorised third party or the addition of any non-Rolex-manufactured parts or accessories will void the Service Guarantee.
An Interview with our Head of Servicing, Lee.
Service Centre Manager, Lee Treliving, has been at the helm of our Rolex Servicing team since its opening. With over 18 years in the industry, Lee oversees all of our service centres across the South West to ensure the best quality servicing for all watches in our care.
We sat down with Lee to discuss a few popular questions about servicing your timepiece.
Why is servicing your rolex important?
“The most important reason to service your Rolex is to ensure its longevity. Rolex timepieces are crafted to last forever, and with proper care, they can be passed down through generations to become notable heritage pieces in your family.
We recommend servicing your Rolex every 10 years, but, there is no harm in checking in your timepiece in between this if you so wish. You know your watch best, so if any issues arise, contact our expert team to complete a full service or repair your timepiece.”
How long does it take to service a rolex?
“Depending on the make and model of your timepiece, your servicing can take from 3 to 6 weeks. For more modern models, made in the last 10 years, you can expect your service to be completed in 3 to 4 weeks, which includes a final week of testing to ensure your timepiece is working correctly, at it’s best functionality and looking polished.
For classic models, made up to 35 years ago, you can expect your servicing to last from 5 to 6 weeks. This is because some components may need to be delivered from the timepiece's origin country like Geneva, for older movements and different or limited edition materials."
Can my Vintage Rolex be serviced at Michael Spiers?
“Some Vintage Rolex timepieces, often over 35 years old, can still be serviced. The incredible mechanics of this Swiss horological expert means that these timepieces are built to last forever, without becoming compromised.
If you have a vintage Rolex, we would love to discuss with you how this can be maintained.”
Servicing Your Timepiece at Michael Spiers
As the only certified Rolex retailer in the South West, we are proud to be able to further support our clients and their watches. With our expert technicians carrying out servicing and repairs, you can be confident that the highest quality of care is being taken.
If you are interested in servicing your Rolex timepiece, please Book an appointment online or visit one of our Michael Spiers showrooms in Truro, Plymouth, Exeter or Taunton, where our friendly team will be delighted to help you.
